Jardine secures reassurances from RBS over customer support in wake of closures

Edinburgh West MP Christine Jardine has today been reassured by senior RBS officials that customers will be supported following branch closures across Scotland.

At the meeting at RBS headquarters in her constituency, Ms Jardine asked for assurances over steps to address customer concerns.

She was also given details on the bank’s decision to draft in chartered accountants Johnston Carmichael to advise on specific closures.

The business advisers are to carry out the independent study in to ten closures, which will look at alternative provision, bank usage and take feedback from customers and the community.

RBS told Ms Jardine that they would help facilitate a meeting between her and Johnston Carmichael, so that she can share her ideas on keeping financial services close to those who need them.

Speaking after the meeting Ms Jardine said:

“I was reassured that RBS are working to accommodate community concerns and provide services through the post office.

“Of course, as MP for the RBS headquarters I am also concerned for the health of the bank itself and security of employment which must also be part of the plans.

“I also welcome the Royal Bank’s promise that they will implement 100% of Johnston Carmichael’s recommendations.

“I look forward to meeting with them and working in collaboration along with RBS to find a viable solution for all those people who are in danger of being left unable to access their accounts, and who as a result are struggling to manage their money”.

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