Crockart calls on PM to protect consumers from scam calls

Edinburgh’s Liberal Democrat MP, Mike Crockart, has called on the Prime Minister to help protect vulnerable consumers from scam phone calls.

Speaking during Prime Minister’s Question Time in the House of Commons, Mike made reference to Financial Fraud Action UK’s campaign to raise awareness of potential ‘vishing’ (voice-phishing) scams.

Research carried out by ICM on behalf of the FFA found that 58% of people have received suspect scam phone calls and over the last year at least £23.9 million of losses can be attributed to vishing scams. This is up from £7 million in the previous year.

Mike and the All Party Parliamentary Group on Nuisance Calls have been working with Age UK, Alzheimer’s Society and call blocking manufacturers to protect vulnerable consumers from nuisance calls.

Commenting, Mr Crockart said:

“The Government needs to take action immediately to protect consumers from vishing scams. I was shocked that 36% of people find it difficult to tell the difference between genuine requests for information on the phone and fraudulent ones and I am calling on the Government to take action to protect consumers.

“I have requested to meet DCMS Ministers to discuss how the Government can best protect the most vulnerable in society from unscrupulous scam artists, however I have been told that the Minister is too busy.

“It is completely unacceptable that the Minister cannot find half an hour in the next couple of months to sit down with me and the APPG to discuss what the Government can do to prevent any more people from becoming victims of vishing scams.

“Whilst the Minister may be too busy to meet me, I am pleased to see 40 banks taking action and signing the FFA’s ‘Joint Declaration of the UK Banks’ which is supported by the police. It is great to see the banking industry raising awareness of phone scams and taking steps to protect consumers.”


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