Scotrail figures show poor performance on toilet provision and passenger information


Liberal Democrat transport spokesperson and North East MSP Mike Rumbles has welcomed Scotrail performance figures published by Transport Scotland today and called on the train company to renew its efforts to improve toilet facilities and public notices, both on board and in stations. 

Service Quality Incentive Regime (SQUIRE) figures for the first quarter of 2018 highlight that toilets in both stations and on board trains have failed to meet benchmark expectations by around 8%, while public information notices failed by around 11%. Security and cleanliness in stations also continues to be an issue. 

Mr Rumbles said: “There has been a welcome improvement in some areas, such as with ticket vending machines, but Scotrail are still struggling to improve key public facilities like toilets and passenger information. 

“Delays to the launch of the new high-speed trains and rolling stock has caused issues of overcrowding on some trains and that has only made matters worse.

 “Rail customers in Scotland pay a premium price for an average service. The new transport minister and Scotrail should take stock and turn this into an opportunity to deliver all the service improvements that have been promised over eleven years in government.”


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