Rumbles: Ofcom should investigate unfair delivery charges


Scottish Liberal Democrat rural affairs spokesperson Mike Rumbles MSP has today written to Ofcom to request a full investigation into delivery charges and practices among retailers and carriers to protect the million consumers in rural Scotland hit by unfair delivery charges. 

Mr Rumbles commented: 

“No one should expect a poorer standard of delivery service simply because of where they live. However, all too often retailers are getting away with charging discriminatory delivery charges to rural and islands residents or, perhaps worse, excluding these households from delivery options.

“Liberal Democrats used their time in government at a UK level to put in place a code of practice for parcel deliveries aimed at avoiding discrimination against consumers on the basis of location. Despite that success, however, when challenging companies to review or change their delivery practices I have found they are often unaware or ignore this code of practice. 

“That’s why I have written to the regulator to request it set up a full investigation into delivery charges and practices among retailers and carriers. I believe many people could benefit from an Ofcom report examining what regulations or charges controls may facilitate an end to what many rural and island residents see as an unfair practice.” 


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