Speaking after the appearance of Les Matheson, Chief Executive, Personal & Business Banking for RBS, before the Westminster Scottish Affairs committee, Liberal Democrat Scotland spokesperson Christine Jardine MP, whose Edinburgh West constituency contains the RBS headquarters, said:
“RBS bosses don’t seem to grasp that many of their customers struggle with online or mobile technology.
“What’s more with broadband blackspots around RBS bank closures not having been fully assessed, in communities across Scotland people will lose their access to banking.
"For a firm that had no hesitation in taking a taxpayer funded bailout to now be closing branches used by those same taxpayers seems grossly unfair.
“RBS need to do far more to provide consumers with offline alternatives and ensure that rural communities are not left behind."