McInnes: Control room review reveals continued risk to public


Scottish Liberal Democrats have said that a damning review of police call handling has revealed that systemic problems present a continued risk to the public.

The interim HMICS review published today called for the suspension of planned closures of call centres in the North until the new centralised area control room is fully operational.

In a damning finding, the report said pressure of call demand on remaining staff in some control rooms “remains unacceptably high” and that the “current practice of diverting unanswered 'overflow' calls to the sites in Govan, Motherwell and Bilston Glen is creating additional risk.”

The HMICS review was ordered after the tragic deaths of John Yuill and Lamara Bell following a crash on the M9.

Commenting, Scottish Liberal Democrat justice spokesperson Alison McInnes MSP said:

“This review has revealed that systemic problems in police control rooms present a continued risk to the public.

"The interim report just scratches the surface of the problems in control rooms. I fear there is more to come when the full report comes out and when PIRC's investigation is completed.

“People will want assurances that immediate steps will be taken to reduce pressure on control room staff and to prevent any more calls from slipping through the net.

“We need to ensure that the tragic deaths of John Yuill and Lamara Bell are never repeated.

“I hope serious consideration is being given to the retention of the control rooms in Aberdeen and Inverness.”


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