Cole-Hamilton: ‘Troubled NHS 24 IT system must finally deliver’

Scottish Liberal Democrat health spokesperson Alex Cole-Hamilton MSP today said NHS 24’s troubled IT system must finally deliver for staff and patients, after the Scottish Government confirmed it would restart its rollout this summer.

The £117 million IT and call handling system was originally due to be ready for October 2013. It was launched in October 2015 but crashed within hours, causing staff to resort to pen and paper and then the old system.

The Scottish Government informed Parliament today that full implementation would be completed by the end of 2017.

Alex Cole-Hamilton MSP commented:

“After years of delay, overspending and a serious false start, it is time staff and patients finally begin to receive the benefits this troubled IT system promised.

“However, protecting patient safety must be paramount during the re-launch. Parliament must be told immediately if there is any indication this is at risk or if the reboot isn’t going to plan.”

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